Strategic planning is an integral component of business process improvement. The planning is dynamic and flexible so that organizations can maintain their fluidity in a rapidly changing environment. Strategic plans are made or broken by the quality of linking strategies. Chmura's strategic plans are designed to link organizations to key initiatives by well designed local strategic initiatives and response strategies that include KRAs (Key Result Areas) and MIOs (Major Improvement Opportunities). Linkages to key initiatives ensure optimal opportunities of achieving customer satisfaction and focus the organization for continual process improvements. The end result is a healthier bottom line.